Terms of Service

Terms of Service
Thank you for visiting our website. This document is our Terms of Service (i.e., “Agreement”) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use, access this website, or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time, and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Carolina Spotless LLC may also mean “We,” “Us,” or “Our.” Customer or Client may also mean “You” or “Your.”

Carolina Spotless LLC is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers.

Cleaning Services

Carolina Spotless LLC provides professional, residential, and other cleaning services.

When scheduling online, you will be prompted to provide your contact information and select a specific cleaning service. We will also need to know the size of the premises to be cleaned, the number of bathrooms, and perhaps other details. Keep in mind that all bookings will always have a one to two (1–2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.

Scheduling and Confirmation

Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.

The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key.

If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $100.00 lockout fee.

Appointment Window: Our Company permits a one- to two-hour arrival window due to unforeseen events (i.e., traffic, weather, etc.) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

Payment

Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.

Payment Options and Discounts: We offer different cleaning payment options depending on the frequency. Customers may schedule weekly, bi-weekly, and/or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal, or you can call or email us for a custom quote.

Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed regularly, and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.

Financial Responsibility: You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes, but is not limited to, collection costs, attorneys' fees, and legal costs for unpaid amounts on account.

Refunds

We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event, and we will correct the error at no additional charge to you.

Right to Refuse Service

Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons, extreme clutter, disconnected utilities, or aggressive pets.

Cancellations

24 Hour Notice: We require a minimum of 24-hour notice if you need to cancel or reschedule your cleaning appointment to avoid a $100.00 cancellation fee. Customers must provide notice via email or by phone call.

Cancellation Fee: Failure to provide notice via email or phone call, or failure to provide notice within 24 hours, will result in a $100.00 cancellation fee that will be charged to the Customer’s credit card on file. If the Customer cancels service in less than 24 hours, you understand and agree that you will be charged a $100.00 cancellation fee.

Lockouts: If our Company’s representatives cannot gain entrance to the property upon arrival for a scheduled cleaning, are turned away at the door, or are refused entrance for a scheduled cleaning without notice, you understand that you will be charged a $100.00 cancellation fee, which shall be charged to your card on file.

Security and Alarms

Access: By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning.

Security Systems: If your home has a security system, please notify our Company in advance of the cleaning. The system must be in the “off” position or, alternatively, provide our company with instructions and a code to operate the system and provide service. Please notify us immediately if the security code changes to prevent a lockout fee.

Keys: Carolina Spotless LLC is not responsible for any damages or theft to the client’s home if the client chooses to leave a door open or place a key under a mat or in any other unsecured location for the providers to get access.

Upon termination or cancellation of services, our Company shall return all customer keys in its possession within 48 hours or the next business day.

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Contact Information

You can contact Carolina Spotless LLC at:

Email: [email protected]

Phone: +1 839-237-6444

Website: https://opt-in70.cleangeniesolution.com/carolinaspotlessllc-davidmarshall